Call-Center Firm Sinks on Klarna Claims AI Is Doing Agents' Jobs
bloomberg.com
bloomberg.com
Articles a bit light.
References release here: https://www.klarna.com/international/press/klarna-ai-assista...
https://news.ycombinator.com/item?id=39536545 (5 Hours ago, 110 comments)
Klarna says its AI assistant does the work of 700 people - https://news.ycombinator.com/item?id=39531662