Wendy's to Add Surge Pricing
theverge.com
theverge.com
It's an eventuality that some combination of tech, product management, sales, and marketing will conclude that customers are 1. identifiable in real-time and 2. an AI can predict the maximum they will be willing to pay for their order and 3. that the combination of these will increase shareholder value.
It will be hailed by some as a disruption to an antiquated system, and by others as the most discriminatory practice ever conceived.
My friends seem to have a perception that they do.
I bet it will be marketed as "more affordable prices for people struggling, offset by higher prices for the rich".
It's the same with groceries. The company gets an excuse, immediately raise grocery prices, and then slowly, oh so slowly, lowers prices, but only if the market demands it, only if people are willing to drive across town to another grocery store.
We'll either need regulation, or we'll need a way for customers to utilize the same ruthless optimization algorithms. Perhaps as online shopping continues to grow it will become more common to tell an algorithm (or an AI!) that you're getting low on canned beans and the algorithm will ruthlessly monitor prices and find the best deal within a given time frame.
Stores may not want it to be easy for customers to optimize this way, and they might make it difficult for algorithms to buy and sell on behalf of the customer. One would hope that competition would reward a company that makes it easy for customers, but competition between companies is half-assed these days and there is very little ability for new companies to enter the market and stir things up.
More discussion: https://news.ycombinator.com/item?id=39514464