Before they were acquired by Google, looker had a bunch of really engaged community support people, and the docs were great for what the product did. There were learning paths for different types of users and tutorials linked to references in a way that made sense. I learned a lot about effective documentation (and looker!) from going through what they had.

Google laid off their US-based community support team (https://www.reddit.com/r/Looker/comments/t5jpwk/google_cloud...) and in the time since, those docs links have rotted/disconnected.

Even if 100 US-based community support folks were making $300K in total comp, why would you not spend $30MM to keep your $2.6B acquisition humming along? A bit mystifying.

One wonders why Google bothers acquiring companies if it's impossible to integrate them into the monolith.

Yes, I thought the same.