IMO they ought to have told others. They werent at fault, the process for procuring parts failed. The fact they kept quiet about it is more damning to me, than causing the outage in the first place.
Sometimes we need a reminder that people are human and make fuckups.
"The pins were not fixed in place as they should have been, when it happened. It's not my fault." Yeah, I'm sure that'll go over well.
Even Google fails to follow their studies; morale is at an all time low from what I've read. Google found psychology safety as the number one predictor of team success, like, a decade ago? Maybe Sundar missed that report.
See "no good deed goes unpunished" below.