Consistently solve problems for customers (even if the problem was made up) and the company will have fans… until they stop solving the consumer’s problems.
Consistently solve problems for customers (even if the problem was made up) and the company will have fans… until they stop solving the consumer’s problems.
Apple have not historically created new product categories. They have turned fledgling product categories with weird and untried technology into popular and mature ones.
The MP3 player, the smartphone, the tablet, the PC, the computer-in-monitor are all examples of these.
>those before them trying to launch the same category have floundered
Yes, the mp3 player existed, but they either held only a few songs in your pocket, like the Diamond Rio. Or they held a lot, but looked like a Discman for some reason, like the Creative Nomad Jukebox.
The iPod was the best of both worlds, and the iTunes enabled the user to take the library that they managed and curated on their desktop, and mirror it to the iPod. It’s very easy and elegant.
This took the mp3 player from a thing for nerds and some college students who really liked Napster, and made it mainstream. MP3 players went from some products, to a category with a whole industry around it… accessories, repair shops, etc.