I have the same experience with my product DataGridXL (https://datagridxl.com).

I spent a lot of time minimizing bugs and I choose deliberately to have less features and focus ond speed aan reliability.

But website visitors only see that a competing product has 2x the features (at great cost).

I have a customer with 10 million end users, in one year they have reported only 2 bugs, both bugs fixed within a day.

It's also hard to sell another 12 months of support this way, as it "just works". Bugs and imperfection can actually be a way for users to "bond" with your product.

Another downside is that the product does not have a weekly update cycle, as there is not much to fix.

People on github might think the project is dead. In reality, i spent a long time working on the product foundation, but that has no face value.