Is it impressive though? They have about a 50% success rate delivering things to me across multiple addresses and I know other people who have had similar long term issues.
I've also been nearly run off the road by FedEx drivers on the highway before. One guy was so angry that I was only going 10 over that he tailgated me within a foot and then punish passed me.
They're also the only service that still corrects my other address to the wrong address. I tried for a whole month to get ahold of anyone there who even knows what address correction is and then just stopped using them for anything important.
They doubled down on "digital" during the pandemic and fired a bunch of CSRs and stuff. It doesn't look like it's working out very well for them.
UPS, on the other hand, can go pound sand. They often refuse to deliver due to weather, then force me to either drive two hours round trip to their distribution center, or charge me to pick it up at the local UPS store.
When when FedEx couldn't get their truck to my house due to road conditions, they were totally fine with my picking it up at their store.
Every service relies on the USPS to some extent, which makes the Republican attempt to gut the organization so baffling. There's no replacement and nobody is looking to replace it.
From my perspective as an ex letter carrier, your personal experience with package delivery is determined almost entirely by whoever runs the local hub and handles last-mile. Unfortunately it's a McDonald's Assistant Manager kind of role; anyone truly competent will be able to find better work sooner or later.
https://www.vox.com/2020/8/18/21374014/post-office-usps-loui...
> the organization could use some serious cuts
Miss the part about them being the backbone of package delivery in this country? Or the part where there's nobody to replace them? Well it doesn't matter since the USPS is financially self-sustaining.
Sarcasm I hope?
https://thehill.com/opinion/congress-blog/4138391-the-usps-n...
"The $company/government isn't doing their job, we need to fire/change government/privatise this function, it would solve everything!"
Well, where do you think the former employees will work after their previous employer shuts down? It's not the form of government/company culture that is the biggest problem I'm affraid.
Depot workers can get up to the weirdest stuff. One time I was returning unused product (oil well perforating guns, a UN 1.4D explosive device) via Yellow Freight. I handed over the cases and signed all the appropriate paperwork to handover custody at the depot and went on about my day. The supplier called me ~10 days later saying they never received the shipment! Perturbed, I called down to the depot who basically shrugged it off with "no idea lol not our problem". Their attitude changed when I told them that in accordance with my license and federal law I would be notifying the ATF at the end of the day that there were missing or lost explosives and it would very much be their problem.
A couple hours later they called back and told me the boxes had missed their truck and were just sitting in the corner of the secure cage in the loading dock, forlorn and forgotten. What the fuck, guys.
Myself and many of the people I worked with all tried their best. But at the end of the day there is only so much you can do as a temp seasonal worker to prevent such things. They'd rather have a higher amount of damaged/lost items and a higher throughput.
It'd be interesting to see a competitor that made it their goal to handle packages with more care and not have this attitude. However I can't see them getting too far. They would likely have to charge more money, and any of the big companies are not going to care to pay more. They'd rather take the risk and just ship it again if it gets broken on the way. It'll end up being cheaper for them that way. The ones who lose out are the smaller businesses and individuals shipping personal items. It pissed me off when I'd see a damaged package of an item that was clearly a personal homemade thing. Something that isn't easy to just quick send another copy of.
The true cost of destroying or misplacing a parcel is often higher than the nominal value of the item inside. Sometimes it’s a sentimental good, sometimes it’s time sensitive and not having it in time results in additional costs to the recipient, sometimes the recipient spends significant time attempting to locate the package.
None of these are appropriately compensated for.
Make these companies liable for the economic cost of the goods plus $200 and they’ll start taking more care.
There are "personal courier services" or "white glove courier services" where you hire a specific person to move your package from point A to point B. They stay with your package the whole time, and either carry it on a plane or drive it themselves.
It's expensive, obviously, but the service does exist.
Just like you, I'd love to see a middle-ground, scalable option exist.
The chances of that baggage being lost or misdirected is basically zero.
Holy fuck. We never shipped these using commercial couriers, but transported them using company trucks and company labor. We'd also have a heavily armed security person escorting them at all times.
For reference, these are long tubes containing many shaped charges. Sometimes you can have hundreds or thousands of shaped charges for a single perforation job. AFAIK, the oil field is the only industry that uses shaped charges outside of the military. Their primary application is piercing tank and ship armor. They kind of "implode" rather than "explode", and generate a sort of lightsaber-beam of superheated copper that lances straight through armor. In this video[0], blue is just a steel casing, yellow is the explosive, and red is the copper which pierces the target.
Not a good thing to "go missing".
The manufacturer shipped them to us via Yellow, so we figured it was the simplest route to return the unused items via the same route, since they're properly credentialed and insured and all. It was a specialty project (perforating the casing in a newly drilled geothermal well at depths not more than 100m) so we only used in the realm of a dozen 50# cases of loose perforating guns and built the strings ourselves, bringing the high explosives (det cord that made up the string, detonators) from our own magazines.
> AFAIK, the oil field is the only industry that uses shaped charges outside of the military. Their primary application is piercing tank and ship armor.
They're quite often used in demolition as well, to shear through structural steel members. I've used them to bring down warehouses, bridge decks, bridge piers/supports, assorted industrial buildings and even hand built some crude shaped charges when scuttling a ship. I once went down a fun rabbit hole ordering custom built linear shaped charges for a demo project that saw the LSC's used so deep underwater that the static water pressure in the cavity of the charge would prevent the penetrator from forming properly. It was an interesting iterative design process with the manufacturer to make a sealed unit that maintained an air pocket inside the device at those depths and would seal flat agaisnt the object to be demolished. All akin to military uses sure (especially that last one, i bet the SEALS or some branch of frogmen have underwater satchel charges or limpet mines handy but those weren't available to us) but this was in the civilian construction domain.
> Not a good thing to "go missing".
Not at all!
I spent 72 hours waiting (3x24 periods they told me to wait and call back tomorrow while they "investigated") for a $1300 package. Initially they said it must have been stolen and its my loss, to which I said "no I was home and near the front door all day, you didn't deliver it". Pretty absurd they can't just look where he was when it was "delivered" and deal with it. Or maybe they can and they just don't bother.
Eventually the person actually called me using my number on the box and said it was delivered there.
Still no recourse from FedEx, whom I have not informed I got the package in the end.
I'm also in the video.
At least that could explain why the driver showed up to the address without dropping off the package. If finding the package takes a non-trivial amount of time, it would add up over the course of the day.
It's otherwise just wild to me that the driver did 99% of the delivery and just noped out of the last 1%.
You have nothing to lose, it’s not like they could threaten to stop delivering your packages.
Honestly, finding a sheriff to enforce a judgement against FedEx property sounds like the fun part.
Problem you'd probably have is getting the judgment, if they show up at the hearing. Their clickwrap agreements are one barrier. Also, you have no relationship with them -- you weren't the customer (and if you were see point 1).
Would be interesting to see what type of claim would work. Maybe conversion (ie theft) if they delivered it to the wrong address. But if they just hold it at the depot, I don't know what claim you could make. Would probably have to take it up with the seller.
As for the SMSs - in Portugal, and I’d guess Australia too, they contract all of their local operations out to some random group of muppets who can’t organise their way out of a paper bag - the SMSs they send me come from a mobile number, are handwritten (they seem to literally have someone whose job it is to write messages, on a phone, and send them), as are the emails. When it comes to delivery, i’m inevitably the last delivery of the day as I live way out in the boonies, and they just go “it’s 5pm I’m going home”, and it goes back to the depot. They drive it back and forth for a week before declaring the parcel undeliverable.
These days, if I see someone has shipped something with FedEx, despite my instructions not to, I immediately request a refund, as I know it won’t arrive.
The whole thing beggars belief.
In my case I got an email about customs and tax payment which was needed, but the link was clearly to fedex.com.
They're telling both that my package will be delivered this afternoon, and that it's in a distribution center 3000 miles away.
i mean in the first case what's at risk is the five-dollar trinket you bought off amazon