Hacker News Reader

Comment by MegaDeKay | Hacker News Reader

From somebody with this problem: "UPDATE: apple is going to charge $300 for repair even though i have apple care. pretty ridiculous. big VP advocate, very excited for the future, but after this experience i can’t recommend anyone pull the trigger on such a delicate 1st gen. I would have no issue paying for the repair fee if i caused the damage, but this was not damage that i caused."

https://www.reddit.com/r/VisionPro/comments/1awr2di/comment/...

View on HN

That's just typical for Apple at this point. Wonder how that's even legal. Do consumer protection laws simply not exist anymore?

I reckon it'd be typical of most companies, assuming at this point they haven't had widespread reports and info filtering down to individual stores that it's a known fault. If a given store has only seen this issue once to this point, they would assume it's a user accident.

Guess we'll see whether it's a fixed-for-free thing or takes a class action to get to that point.

Good for them they didn't launch in EU yet

Consumer protection rarely covers carelessness or applied physical forces (dropping/hitting). The customer claims no such thing was involved but anyone working in customer support can tell you that customers lie all the time. So a random employee made a judgement call but that decision is not final. The customer should escalate it.

I wonder if it'll be like the obviously insufficient design of Macbooks, such that there's so little space between the keyboard and screen that it would take an impractical level of caution to avoid inevitably eroding the coating on the screen.

That split / fracture looks like the thing flexed when being put on and off. That happens with single piece sun glasses.

Reply on news.ycombinator.com