I understand that's your opinion, but could you show me some badly designed user research results to make this conversation more data driven?
Any other engineering discipline. What are common practices in IT would be negligence in other disciplines and might get your permit/license removed.
IT is the only sector where companies like Cisco or SAP can exist despite the horrible reliability of their products.
Come on, other industries have garbage companies putting out garbage products, too.
That's correct, but we have to admit that the software industry excels at this.
As in - you can setup a process in Germany, then replicate it globally with predictable accuracy. And predictability matters a lot in stable low margin businesses. Walmart can't spend a few billion on a project that may have -100% to 400% return value, when. they have the option of having a reliable 20%-30% return value.