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That's not true. Apple employees can see a video feed of your screen after you accept their support request (similar to screen sharing over FaceTime), but they can't interact with your phone remotely.

Can you be more specific about when an Apple employee remotely accessed your iPhone.

It would almost certainly would be illegal.

I’ve had this happen when I called in a support request for some iOS issue I had. Their interface has all the devices on your Apple ID, and they can enable screen sharing on any of them after you accept it via a notification. I have to admit, it must be a lot better for the support experience as opposed to trying to verbally describe what’s going on.

This seems even more hard to believe and requires even more extraordinary evidence.