> Interesting opportunity to potentially improve things.
...you mean by changing commercial software to collect telemetry more like FOSS tools do, i.e. usually not at all, right?
...you mean by changing commercial software to collect telemetry more like FOSS tools do, i.e. usually not at all, right?
Telemetry and usage information is not bad in and of itself. It's a perfectly valid tool that can be used to find rough edges on your product and improve them. It's a great way to determine the most commonly used operations. Every developer who has worked on products used by real people inevitably discovers that their users approach their software in ways completely different than intended. Some of these unintended ways represent valid use cases the developer or product owner never anticipated. If you discover these things, you can improve the product by making that operation a first class operation instead of a weird workaround. If you're not collecting metrics, you're only listening to the most noisy parts of your user base who are by definition a small minority.