The issue w/ jira is usually the people running it. Jira will let you customize just about every aspect of it, this typically leads to a garbage experience.
The only thing worse than Jira managed by an obsessed micromanaging manager/Jira admin is when they leave and you’re left with their godforsaken configuration that everyone hates and nobody can change.
But this is exactly the problem with Jira. It enables overachieving in doing tickets, which should never be a goal, to the detriment of things that are actual goals.