Can you email the first two letters of my username at fly.io with more details? I'd love to find out what you've been having trouble with so I can help make the situation better any way I can. Thanks!
/s
> it's one person who had issues
Issues specific to an application or one particular account have to be addressed as special cases (like any NewCloud platform, Fly.io has its own idiosyncrasies). The first step anyway is figuring out just what you're dealing with (special v common failure).
> looks like a theatre
I have had the Fly.io CEO do customer service. Some may call it theatre, but this isn't uncommon for smaller upstarts, and indicative of their commitment, if anything.