Using your examples of call centers, back office and fraud detection as examples: - what happens when five humans can do the work of seven, because there is less shuffling paper and more automation in the call center?
Companies will staff for those five people, two folks will be out on their can.
The economy may or may not make more jobs to replace them, though we hope they do, there is no guarantee that that back office person will find similar employment. Over time, more and more of what is done will be automated away. Death by a thousand cuts.
On the other hand, this idea is in the collective zeitgeist. Its the duty of respectable newspapers to share stories that are on people’s minds. People on the margins always have concerns about losing their job, or affording rent next month. This feels like a worthwhile article to me