> To me, a 51 percenter has five core emotional skills. I’ve learned that we need to hire employees with these skills if we’re to be champions at the team sport of hospitality.They are:

1. Optimistic warmth (genuine kindness, thoughtfulness, and a sense that the glass is always at least half full)

2. Intelligence (not just “smarts” but rather an insatiable curiosity to learn for the sake of learning)

3. Work ethic (a natural tendency to do something as well as it can possibly be done)

4. Empathy (an awareness of, care for, and connection to how others feel and how your actions make others feel)

5. Self-awareness and integrity (an understanding of what makes you tick and a natural inclination to be accountable for doing the right thing with honesty and superb judgment)

[1] https://www.amazon.com/Setting-Table-Transforming-Hospitalit...

Someone "whose skills are divided 51-49 between emotional hospitality and technical excellence" [1]. Seems quite bizarre to me to define it so precisely. Even if skills were measurable in such a way, how many people will be exactly 51% emotional hospitality, and why is 52% or 50% not suitable?

[1] https://www.nrn.com/corporate/meyer-51-percenters-have-five-...