OpsGenie’s cheapest is $9 per user month but arbitrarily crippled, the plan anybody would want to use is $19 per user month
So instead of a factor of ten it’s ten percent cheaper. And i just kind of expect Atlassian to suck.
Datadog is ridiculously expensive and on several occasions I’ve run into problems where an obvious cause for an incident was hidden by bad behavior of datadog.
We use iOS “Critical Alerts” and similar on Android that breaks through any Do-Not-Disturb settings. https://heiioncall.com/blog/better-alerting-for-heii-on-call... Would you be willing to give that a shot? It wakes me every time :)
(It’s configurable too; we have vibrate-only or silenced modes. Think old-school beeper.)
In the rare case that it doesn’t wake you, we have configurable escalation strategies to alert someone else on your team after a configurable number of minutes.
I usually do not respond immediately to phone notifications, which I can handle async. Phone calls are by definition sync.
Heii On-Call will keep alerting you with these “Critical Alerts” until you’ve manually acknowledged. (Or until it escalates to a teammate and they acknowledge…)
And at least on my phone they sound nothing like normal phone notifications, which I personally always have on vibrate and/or DND anyway.
Give it a try and I think you’ll like it.
With SMS, Phone Calls and Critical Alerts / DnD override.
We're 5 USD/user.
We try to build as close to our users as possible. Happy for any new try outs! :)
(I am co founder)