Somehow I had no idea that there was a commercial SaaS version of Netbox, as I've been using the OSS version for years hosted internally.
Feedback: the pricing is completely whacked, IMHO. I got excited that I could move to someone else supporting Netbox instead of my team, however due to the number of devices I have, I would have to use the middle license tier -- that's listed as $20,000/yr. This isn't a $20,000/yr problem to me, it would be impossible to justify this to my management, sadly.
Just my feedback on your pricing. Netbox itself, the code and the absolutely stunning dev velocity is inspiring, but unless pricing were drastically lower I couldn't go for it. Would otherwise love to support.