I know these 'tricks', registered letter, filling out cantonal forms on official pages, went through that after first 2 months. Didn't help a bit, this was advanced shit.
Email response from filled cantonal online form came back after 3 months, with... 'wait'.
Till this day I believe this was an actual evil person getting kicks from this slow suffering of poor desperate foreigners who have absolutely 0 way of doing anything, even having decent polite conversation. And its hard to ignore the fact that suing an office which maybe will issue you most important papers in your life may not be the smartest course of action.
They say its roughly 1/20 sociopaths and 1/100 psychopaths in general population, not that hard to meet them if you are unlucky.