Highlighted results:
* Faster call response times across the 6 month trial
* Faster responses on Priority 1 calls (e.g., crimes in progress, life threatening emergencies) for 4 of 6 months
* 3x increase in code enforcement (e.g., parking tickets)
* 79% decrease in overtime spending
* -304 hours/month of overtime
* 50% drop in resignations and retirements (!!)