Ask HN: Why most companies don't accept they made a mistake? A PayPal tale
I sent several messages to support until someone told me my birth date and it was wrong by 20 years, which makes me underage. I sent a message stating that that date was wrong and they deleted all messages and never answered again.
Why didn't they just apologized and fixed the mistake?
It happened to me before with another payment company (MercadoPago), I had to get in touch with someone on linkedin to get my account back.
The fact that they deleted the previous messages makes me think that that person shouldn't have told me the birth date they got in the system.
On the other side, on several occasions I got in touch with Amazon's support and they were super helpful and fixed the mistake or got me in touch with someone that could.
Are support people limited with what they can do? Are the incentives wrong?