They also have AI-based functionality along with traditional correction. Their correction works pretty well for me, but their client software blows and hasn’t gotten better with time, to your point.
OTOH, my employer has vetted and allows Grammarly but doesn’t allow random AI-based products or OpenAI API utilities that take my own key, for security reasons. I suspect a lot of others who actually would need to use a grammar checker professionally might be in a similar position.