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When I moved to a comcast area around 2014, I brought my own modem and they wouldn't let me connect over the phone without an "internet installation kit". I didn't need an install tech to come out since the place was already wired. I think it was about $29, and when the box arrived, it was literally a piece of paper with a url to go to for instructions. Absolute slimeballs.

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I had a similar experience with them: they swore they had to have an installer plug the modem in, agreed to waive the $120 fine, and then it came back every month and I had to call their executive office to get it corrected. That last part did double duty because they never once billed at the quoted rate in the year we lived in that area.

Where I live now, Comcast has competition from Verizon and RCN. Starting a few blocks away, it’s only them. Shockingly, neighbors on the no-competition side report the same kind of routine casual fraud but it never happens here.

That sucks. Back in 2021 I moved and decided to get new equipment myself instead of renting. It all was plug and play. Even now when I get an occasional outage they can do the reset for me through their mobile app. No issues.

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