> "It's terrible. No one should have to go through the things that your families have suffered," Zuckerberg told them. "And this is why we invest so much and are going to continue doing industry-leading efforts to make sure that no one has to go through the things your families have had to suffer."
One may presume industry will get better and force maintaining an industry leading result to become an adequate result to address the problem, but that is still leaving the impetus of any change to an outside force.
It's an expression of sympathy and a commitment to prevent future occurrences of whatever caused the suffering, using language approved by a legal team. It's an explicit non-apology, since an apology would be an admission of fault or wrongdoing.
[someone cheated on their partner]: Cheating is reprehensible and should not happen... [as opposed to, I'm sorry for having cheated and hurt you, etc...]
"We measurably harmed you and are going to compensate you thusly"
His legal team will not allow that verbiage because it opens the door to basically infinite lawsuits