I agree in the abstract, but not with the specifics. You can be tricked or misinterpreted a couple of times and deserve the benefit of the doubt, but you no longer have an excuse when your company has this long of a pattern of being user-hostile.

Microsoft has been criticised (and even sued) for these practices for years. At a certain point you have to accept they are doing it on purpose. Anyone inside the company who decides on or implements these features and is genuinely surprised by the backlash is either unbelievably naive or unbearably incompetent. It’s been going on for too long for plausible deniability.