> [--------] didn't care that product quality was dropping off a cliff.

fill in the blanks! it's not management, it's the customer. if the customer doesn't care management doesn't care.

it's a tragedy, but it's what it is. citizens as users need to demand better. it's just politics. in the end revealed preferences show that users don't care that much. they learn the shitty system to do their thing, and then they go home to their family/dog/MMORPG/life.

and users don't care on the meta level either, to have better procurement processes.