It seems that Waymo has a command center where a human is monitoring the cars and can immediately issue commands.
Having taken Waymo a number of times in SF now, I have experienced this once. The car stopped and an unsolicited call from customer support came into the car to check on things.
While subjective my experience in Waymo has been positive and feels surprisingly safe.
The car drives conservatively but naturally. It shows a great understanding of other cars and people and cones from LIDAR on its HUD. It takes safe routes and picks safe side streets and alleys for pick up and drop off. There is a real-time support team watching things.
I doubt it’s ready for every city — SF is well equipped for public transportation with lots of well mapped local taxi routes and loading zones in the city.
And there will be surprises and accidents.
But it’s absolutely wild that we’ve reached this level of self driving, and it will be transformative for human kind as it continues to improve.
“Rush” is subjective. Waymo have been driving around with human drivers for years before let loose and they are still highly restricted to city limits and local routes. And I was taking design courses in self driving control systems taught by General Motors back in uni in 2005.