> Or is this just over zealous hyperbole?
I'm referencing Jonathan Haidt's work: https://www.theatlantic.com/ideas/archive/2021/11/facebooks-...
But regardless, I find it pretty ridiculous to claim that us software engineers don't have a massive impact on the world. We've inserted software into every crevice of human civilisation, from my washing machine and how I interact with loved ones, all the way up to global finance and voting systems. You think technology companies would be the largest industry on the planet if we didn't have an impact on people's lives?
Leaving the social media point aside, all I'm arguing is that when harm actually occurs due to negligence, companies needs to actually be held responsible. Just like in every other industry that doesn't have convenient EULAs to protect them from liability. For example, if Medibank leaks the health records of all of their customers, they should be punished in some way as a result - either fined by a regulatory agency or sued by their customers. Right now, they shift all of the harm caused by negligent behaviour onto their customers. And as a result, they have no incentive to actually fix their crappy software.
I don't want companies the world over to look at things like that and say "Well, I guess Medibank got away with leaking all their customer's data. Lets invest even less time and effort into information security". I don't want my data getting leaked to be a natural and inevitable consequence of using someone's app.
Even from a selfish point of view, people will slowly use less and less information technology as a result, because they have no ability to know which companies they can trust. This is already happening in the IoT space. And thats ultimately terrible for our industry.