Could I have a menu please?
Sir, you have to scan the QR code...
I have a flip phone
Oh... pause
Oh... longer pause
They literally had no solution to the problem
I mentioned previously a small Chinese restaurant in a mall in Silicon Valley which offered only a QR code. But it didn't lead to a display of the menu. It led to the onboarding funnel for a ordering app. Dine-in had been made a special case of food delivery, with a very short delivery distance. Terms of service and an EULA, of course.
We declined to be "onboarded", and managed to order from the counter.
I wonder if they get a kickback.
"Do you have wifi here?" Nope. "Can you just tell me what's on the menu?" Nope. Here, just use my cell phone.
Or people who don't want to go scanning random crap that MAY be a restaurant code.
Or people who forgot/lost their phone.
Or people who intentionally have a feature phone to get rid of gamification crap.
But yeah... I guess it does keep out older people too.
I never scan QR codes, because you never really know where that code goes unless you printed it.
(And for what it's worth, most McD's have flipped their counter service with a human to be the same queue as the drive through. I just tell them I have cataracts and can't read the board, tell them triple cheeseburger, small fry, etc. My order goes in as the next car, but they bring it to the counter. On a busy day I get my food way ahead of anyone that used the kiosk, or walked in and used the app. )