For more on this topic, go to HNsearch.com and look for [patio11 pathological customers].
For more on this topic, go to HNsearch.com and look for [patio11 pathological customers].
The nice thing is, they can be ignored, as long as you do it tactfully. If you lose them as a customer, it's no big loss. A single extremely high demanding big customer that pays in the ten to hundred thousands is hard to ignore. In fact, their high demands can run your business into the ground, if you're not careful.
What you do? You shut them out.
Not "remote disable them". But feature/support requests policy has to be simple. Either a user forum, FAQ, etc
You should absolutely not waste your precious time with this kind of work. If they want a refund just give it to them (not sure how easy this is on App Store or others)
Also, if this is so overwhelming, raise the price If they really want this so much they can pay 1.99
You don't need to ignore everything they say, but take it with a huge grain of salt.