I do find I can act ruder when talking to a customer service agent after frustratingly trying to get through a dumb chat bot who keeps asking me question after question before I can finally talk to a human
Ie - get them on your team.
From there if you aren't getting resolution you can modulate the % annoyance vs % thankfulness and eventually demand escalation, which once you've been on the line long enough they are all fairly willing & obliged to do.
Once you get escalated the manager is generally ready to put the fire out and move on.
I dealt with something along these lines with a VZ fraud issue where someone ordered 5 iPhones & new phone lines in my name and then VZ refused to cancel the bill even after being given the police report number.
I had to call in on hold for two and a half hours last week to be told “We cannot provide estimates or averages for approval for your application.” When I asked if there was an upper limit on how much time I was told “We cannot provide estimates or averages for your application.” When I asked if, based on that fact, could this theoretically take forever or never be approved I was told “We cannot provide estimates or averages for your application.”
Never thought I’d say it but just give me a chat bot!
It is one of the cruellest parts of employing customer service agents, that we ask these people to do the emotionally draining work of saying no to customers, repeatedly. Even if the customer begs. Even if the customer start to cry.
So yes, absolutely: having chat bots do that job would be a mercy.
Nowadays if no choice provided by the chatbots fit your problem or the solution given is not satisfying to you the bot just hang up. Unless you are a public person who can shame them on social medias you are better of trying to find someone who works there on linkedin.
Now imagine the LLM is the CEO.
Running the company might be harder than doing phone support. Then again it might not be if one could some how be in 1000 places and have 1000 conversations simultaneously 168 hours per day.
It wouldn't have to get back to you on that. It can explore hiring a company, acquiring and cloning it in real time and bring the figures into the conversation while simultaneously talking with their competitors.
With other LLM CEO's it can draw up a 1000 page contract with many angles covered and triggers for renegotiation.
The company _is_, and it's also their responsibility to minimise the stress from the customer service agents.
He replied by pasting a piece of text from their website that i already saw in first instance and had already explained how that doesn't solve my issue.
It took a lot of effort on my part to stay polite in my reply and reiterate how that doesn't help at all and he needs to actually read my original email.
That you did, and got rightly annoyed by the response, probably makes you an exception from the bank officer's escalation experience.