Patience. There was a time when executives didn't have screens and keyboards on their desks. That was for the little people.
There are still some who still don't, but they are dying off.
There are still some who still don't, but they are dying off.
FTA: >> Rich people don’t attempt to save money by agreeing to sit on hold.
This is the salient thing. If dealing with something for an hour saves you $1000, but you could have made $5000 doing something else for that hour, you won't deal with it (even if you don't, in fact, spend that hour doing something productive).
[edit] I don't think this contradicts the OP at all, because taking this company to court is the alternative to wasting my time talking to their robots.
Of course some would charge you twice as much as others, which would still be very cheap compared to home, but that's not the comparison you make. You compare it to what the last taxi driver charged you and now you feel ripped off and disrespected by this particular taxi driver, even though now you are haggling about what is peanuts to me.
I remember a guy rudely criticizing my younger brother, who was a quiet, well-behaved little kid, for being wasteful because he took two napkins instead of one. Our family were guests on his $5 million yacht.
First generation wealth often have a quirky relationship with money. They're mulishly stubborn penny pinchers with some things, but spend money foolishly on other things. Some are completely allergic to all debt, even when it makes objective financial sense to finance a thing instead of paying cash.
I think it's just really hard to shake old habits that they worked hard to build and that served them so well in the past before they built their wealth, even if those habits are actually hurting them now.
See also Warren Buffett's breakfast menu... https://www.inc.com/jeff-haden/warren-buffett-gets-a-mcmuffi...
If uber billionaires like Warren Buffet thinks having a McMuffin for breakfast is being frugal, oh boy do I have some advice for them.
1/2 cup oats
1 cup water
a pinch of salt.
Put it in a microwave, turn on the microwave and let it do its magic. Add som jam(but not too much) on top.
For the cost of his cheapest breakfast meal, I can buy at least a kilo of oats. Having a McMuffin for breakfast every day is squandering almost a thousand dollars every year.
I bet he also has coffee to go with it, another small fortune wasted.
Excellently explained in this article: The 5 Stupidest Habits You Develop Growing Up Poor (January 19, 2012) <https://web.archive.org/web/20220607063905/https://www.crack...>
Some battles need to be fought, as writing a check to solve all the problems can lead to people taking advantage of a person who has that reputation. But I’d wager billionaires are sending their lawyers to deal with those small legal issues and aren’t showing up themselves, unless they really have to.
I'm not sure what's more profound with that: the hostility or stupidity. Patience isn't going to win the day here; there is a fundamental truth to what the article is saying. If there is such a thing in the future as a financial advising AI for individuals _and families_ of significant wealth, it won't be anything like what serves the "mass market". The complexity is incomparable, in addition to the expectations.
There's absolutely no upside to talking to a robot. Or a "hold" line. And it's worth keeping in mind that for services, the money flows in the opposite direction - work is buying your time on the keyboard/screen, but you are buying a non-robot experience.
And rich people buying convenience won't ever die out.
I get the idea though that the expensive experts actually have access to back channels that can allow them to skip right to the result.
So unless the LLMs also are granted access to these sorts of exclusive channels, how can they compete?
It's often who you know that will get you results. So who exactly do LLMs know? And will those people even interface with LLMs or provide a way for LLMs to interface with their exclusive resources?
People like that prefer to be focused on exactly whatever their building, and babysitting the money is rarely that thing. They often approach their private wealth manager with a broad plan on goals, and the PWM goes out and executes them with light direction. There are lawyers and accountants in the loop as well, all working on paper to manage the cash pile. It's a long term, multi-generational relationship that often involves multiple parties, one of which is often some or many governments.
In addition, the PWM in this position prefers to get the client directly on the phone when possible. This is both to manage the relationship, and to sell novel finance products, often ones that aren't available on the open market.
Until we get AGI, it's just not quite there to be outsourced to AI. People at that level really prefer having a person be responsible.