Took me almost a year to get a refund, and I had to escalate to an insider that I personally knew.

They are indeed bad with refunds. But if you need a device, not money, they will deliver it to you. Sent from my Librem 5.

Same.

While you're waiting would you like to play a game of "is this cold-call email offering a return on investment phishing, or just poorly worded?" [1]

[1] https://news.ycombinator.com/item?id=35896833