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The QA Engineer is fired when the management insists that the regular patrons will naturally shake out all the flaws with the bar's order system.

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True story - I worked at a company where I got an angry email from the CEO telling me that 'agile was about giving the program a quick look over, our customers are better at finding bugs than we are'

( which was true only because but they didn't want to put any effort into finding bugs before release.)

No, it's very true that the customers are better at finding bugs than QA is, because there are more customers and they try a ton more weird crap.

The problem is that, unlike QA, the customers sometimes stop paying you when they discover bugs.

The problem is, most of the time, they already paid...

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