Full mobile ordering is great, but there’s lots of places that have the worst of both worlds: a QR code linking to a digital menu, but still take orders with the waiter
edit: 2022 discussion: https://news.ycombinator.com/item?id=36174607
Things that admittedly make this worse:
- Using an older phone.
- Not saving credit cards to your phone.
It's just slow and clunky, and -- it feels like work.
I don't want to file a JIRA ticket to get my appetizer. I don't want to fill out a form. I just want to sit down and tell somebody.
Another way to look at this is that it's the "self checkout" version of dining out. Self checkout is slow, because it's different at every store, and you will never be as fast as a cashier who has some practice with their particular system. Same deal here.