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Comment by gmerc | Hacker News Reader

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gmerc·

It’s awesome … consumers scan the QR and still pay service charge.

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And don't forget tips! 25% minimum!

And we get to collect data on the customer! There's just no end to the wins!

You aren’t picking up your food from the kitchen and fetching your own drinks, so yes there’s an implied or explicit service charge.

should that service charge be lowered? or stay the same? You are getting less service.

What less service are you getting? You’re ordering from the same person, you’re just choosing your food from a PDF/nightmare website vs a paper menu.

I will absolutely tip less for a nightmare website.

The less service part is I have to scan the QR code.

Some people in this thread describe ordering online from the table. Others are talking about menu links but you order from the waiter.

I’ve yet to experience the self-ordering QR code thing, which sounds quite useful. In the UK, some chains had apps where you could order.

In the US, at least here in New England a menu QR code is a link to a PDF or a nightmare website (recently saw one that was a canva.com presentation formatted for a desktop computer or a TV) — a paper menu is almost always better around here.

In Asia this is quickly becoming the norm.

The server provides data to the phone/tablet, that's service, too, and needs to be paid.

And people cook the food, people do the dishes, people clean the restaurant, do maintenance on the chairs... All costs that should simply be part of the quoted price.

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