Barclays closed my mother’s bank accounts because they thought she had died. It was a “clerical error” ie someone had received a death certificate and processed it with about as much rigour as a 2 year old could muster.

They sorted it within 5 days though and paid out compensation and sent her a hamper as an apology. Hopefully they fired the moron who kicked off the process too.

At the end of the day this shit happens but this should trigger a full review and pause all destructive outcomes immediately as mitigation. But being Capita I doubt it will happen.