Yes, they are your users. They are likely the people who will gush about your product to their friends and result in more sales. If the plugin could be behaved better: Make a PR and improve it. People will love you if you do it under your company name, but if you don't want the potential internal drama just do it anonymously. Wins all around.
> That, again, costs money/people/time that can be spent doing things that keep us all getting paid.
Power users are some of the best cheap marketing available to device manufacturers. They will post about your product online. They will tell their friends. They will make your product better for no charge to you.
> I also agree we should all offer local interfaces, but that's an uphill cybersecurity battle (lots of reasons, some of them not great)
I'd love to hear about how this could be considered a cybersecurity issue. It's typically far more secure than a cloud connected solution, but most companies don't like that line of reasoning because it doesn't allow them to track their users.