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>The customers gained by Android and iOS are not as loyal or as committed

I doubt Windows Phone users are any more loyal. I'm a current Windows user and I intend to go back to Android. The app market is weak and multi-tasking doesn't work particularly well. I do love the Zune software though.

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I'm also a Windows Phone user and the Zune software on the phone is 2nd to none. However, I do not subscribe to Zune for the simple reason that my desktop of choice is Linux and OSX and Microsoft refuses to make a way for me to be able to listen to my music on those platforms (without running a virtual). How hard is it to allow me web access to their music collection!

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