The way I imagine it (sometimes spot on, sometimes hilariously wrong) large companies could eventually have really good company representatives that answer phone/email/chat immediately and are deeply familiar with the company and the customer. Many complaints can be converted into polished product/feature proposals and bug reports. Eventually they should be able to have smaller constraints, draw up plans, fill agendas and make decisions within their budget. A bit like algorithms are trusted to trade stocks.
Seems funny, have a bot from acme inc, give it a list of job descriptions, assign a budget. acme then figures out how to extract as much money as possible.
In the end, humanoid robots running the company, doing meetings and interviews all over the world simultaneously.
Walking around the factory, hey Jim, how is the wife? Oh, things are slow today, I'm going to give you the rest of the day off. Not real empathy but simply the most profitable manipulation.