It's Amazon's signature style to make the bad press go away without addressing the underlying issue that generated the bad press to begin with. Their culture is to hand everyone a pager and pull them in to fix the "problem" through just-in-time heroics rather than spend the money to build a system that's resilient to suckage in the first place. And "fixing" means tediously swatting down specific instances that are made public.

1. Allow 20,000 bads to happen through systemic enshittification

2. Get called out on 20 of the bads

3. Hurry up and have some poor sap manually "fix" the bads being highlighted in the public forum

4. "We've fixed every bad we've been informed of!"

5. ???

6. Profit