Stripe blocked my account without any warning or disputes
stating that "we've determined that your account still presents an unacceptable level of risk. As a result, any funds in your account balance, and any pending charges, will be reversed within 5 days of the account closure date. If a balance still remains in your account after all reversals have been processed, it will not be made available to you."
It's been 20 days and they haven't refunded the customers, nor are they willing to allow withdrawals in the future. They are not responding to my emails;
if they do respond, it's just an automated response stating that funds will be refunded to the customer and I can check the status as 'pending refund' in the dashboard.
However, there are no pending refunds in the dashboard.
I don't know what to do; it's 5,000 pounds with no update. They haven't even issued refunds to customers. At least, I cannot see the status in the dashboard of which customer is refunded or not. How can I update the customers?
Has anyone else faced this issue or knows what to do?