It seems so likely that it should probably be assumed that this is the case imo.
Made the account easier to be hacked? Yes, probably. That would be my assumption. Changed password, changed MFA, changed owner e-mail, etc. They no longer have a real support team, but I'm sure the support mechanisms are still all in place.
Now they have to worry about whether Elon is in the mood to give your account proper security or if your password hash leaked "by accident" by a "junior dev." Or just the everyday incompetence of all personality-cult organizations. Elon went from being sued by the SEC to hosting its humiliation.
Elon is chuckling it up right now. The problem with personality-led companies is that if you get on the bad side of that personality, then anything goes.
Bureaucracies get a bad rap, but the idea that everyone needs to follow the same process for every case is pretty novel in human history.