It was an IT project for a government department designed and delivered in the 90s, negligently bad design is pretty much what I think we would've expected.
From memory:
UK Covid test and trace system: £37 billion pretty much wasted
UK NHS IT system: £12 billion pretty much wasted
And I'm sure there are lots of others.
And yet we are still giving huge projects to the same companies. Amazingly, Fujitsu's contract for the Horizons system has recently been renewed.