It would be more practical if it worked like on the TV ads where you just walk up to your car, get in, and go.
It would be more practical if it worked like on the TV ads where you just walk up to your car, get in, and go.
Throw in the risk of Hertz randomly charging your credit card $30,000 because they thought you stole the car.
Or they fancied some extra revenue and ding you for a bogus $500 scratch
Or they downgrade you but lie and say it’s actually an upgrade
Enterprise give me actual proper attitude when I decline their extra insurance. Their snotty 20 year old new recruits are all like “would you mind explaining why you’re declining?” in an aggressive tone
Enterprise also basically threaten you in to taking it. They mention they charge £1000 per piece of damage, reiterating this multiple times. They remind me of the mafia. I reminded the manager of my local branch that such intimidation is illegal
Any of the big company "frequent renter" programs, like National Emerald Aisle/Executive, Hertz #1, etc., gives all the stuff you want. Usually I'm at airport locations (which do have extra taxes/fees), but it's "walk up to car, walk around one time just to make sure there's nothing obviously wrong, get in, adjust mirrors, configure usbc/carplay, stop at booth where they take my drivers license and credit card, drive off". With National I get my pick of any car on the lot (and with a corp discount code, usually around $30-40/day all-in).
The local branches suck a little more due to limited selection and lack of cannelized check out, but they're pretty close. Also way worse at most non-US locations (with the exception of big gateway airports).
I've returned cars and aside from one time where I drove over a concrete curb at CDG which I couldn't see (sigh, at the airport itself, returning the car), and had to pay for damages, it's always been painless. One time I returned a car where thieves at Stanford had broken the rear glass, and at SFO they just said "oh, another one", and checked a box on the return form; everything was handled via email after that.
There are also day-rate car rentals through Uber and some other programs like that where you use an app, find car, and drive off.
I would have no problem relying on rental for the last 5% of car needs (e.g. if I had a 2 seater or something, or didn't want to get snow tires to go into the mountains, etc. The "get to the rental location" is the biggest friction, and in true emergency cases where I absolutely need a car right then, which is why I usually rent for the whole trip.
We're talking about occasional rentals for long trips when the EV isn't a good option, not a "frequent renter" club membership.
I maintain that for this kind of occasional rental, not at an airport, it's a PITA.
When I fly and need a car I also use National to avoid the hassle of long lines and forms, just walk to the lot, pick a car get in and go, zero hassle. But this only works at airport locations so it is not a solution for the local use being discussed.
With local rentals I've never managed to get out in less than ~45 minutes of paperwork and waiting, it's a huge hassle.
Also as you'll know, with the Emerald Aisle the minimum class is midsize so there's a price premium for the convenience. Just got back from a trip yesterday using a National rental, $644 all-in for 6 days for the smallest car I can get on Emerald Aisle. Over $100/day. You must have a nice corp discount.
(My favorite rental car option of all time was Silvercar -- they had a fleet of identical Audi A4 sedans, no-hassle app based rental, good for the time prices ($50-60/day), and zero hassle overall. Something happened and they became audiondemand and became vastly more expensive, though.)
I have the top tier of Avis loyalty program, almost exclusively on corporate rates, and even then arriving at SFO often results in a > 30 minute delay between arriving at the rental car centre and getting on the 101.
If you try to rent at an in-town location, forget about it, you're going to be dealing with someone who has spent a long time watching The Apprentice and thinks they know what business is about trying to sell you a 2008-era navigation system.
Maybe try someone other than Avis.
- Car class inflation (cheaper models, models being bumped up a category i.e. "Luxury" not actually being Luxury)
- Instead of raising prices sufficiently, they use 'damage' as a revenue stream more and more
- Reticence to give you a printed paper contracts, making it harder to inspect them.
- Far less thorough damage recording. It's like they just delete existing damage in the records at the beginning of the rental. I always get a blank damage sheet when I rent.
- Higher and higher mileage vehicles
- Bigger and bigger deposits and damage excess ("co-pay")
- Dynamic Currency Conversion scam
- Fuel recharge scam
This isn't just a post-pandemic cost-recovery thing. Renting was getting shittier in the years prior