I wonder how he just happened to notice the keylogger connecting to FTP? Did he have a monitor in the background or something? Seems like that would be a good practice for doing things like this, and this guy obviously knows his stuff.
I have used the same trick sometimes when nobody could remember the FTP credentials, but they were stored in the FTP program and a connection to the FTP server was still possible. Sometimes the guy with access to the admin panel is just not available, so a possible solution is to use Wireshark to retrieve the password, which is usually transmitted without encryption.