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I know an SMB that has all its operations on Google Sheets. They told me they don't have time to learn any tool (all their efforts go to keep the business running), and they don't have the money to hire a full-time dev. I offered them the opportunity to develop their platform pro bono. They're thrilled since they will be the first business with that type of platform.

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This applies up, as well. I was involved in talks with a household name (in the US at least) retail store that still managed purchasing for all of their locations via spreadsheet, and had a team of 8 people who were allowed to touch it at any given point to reconcile inventory.

They had looked at getting a proper purpose-built system in place, but I don't know what happened after that.

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