I received a book that had been written all over, full of notes and scribbles... it was sold as "new".

I complained, and they sent another.

That too was scribbled all over, notes on every page.

The book wasn't that expensive, I was a bit annoyed, but it's a rounding error to me, so I just ordered another thinking no way would this happen again, and because I did need it quicker than I cared to go through the service desk again.

The third was also marked on every page.

I complained, and they gave a refund for the 2nd one but not the 3rd... all of them were ruined though, none of them could be gifted (which was my intent), and ultimately I just sent it to landfill / recycling / incineration.

I keep learning, if I actually care about what I receive I avoid using Amazon. They're fine for some things, but the list of things they're fine for seems to be ever decreasing.

All of this was UK btw, YMMV elsewhere and with different categories of goods, etc.

Also, when I got the refund, which took about 20 minutes of my time, the tone was weird "congratulations, we're able to offer you a refund today"... this wasn't a prize, it was crappy goods and you weren't even fully setting me good, I dread to think of the number of refunds for obviously damaged goods are not honoured such that this was worthy of congrats.