Incoming support requests: how to manage them?
How does your company keep track of incoming customer support requests?
Related: what tools/channels do you offer for submitting these requests? (Olark, Basecamp, employee email addresses, phone, etc.)
Related: what tools/channels do you offer for submitting these requests? (Olark, Basecamp, employee email addresses, phone, etc.)
Wondering how other companies handle this from a "let's share best practices" standpoint.