That rave review was for an identical toaster with different guts, or with amazon reviews, something else entirely.
What were the issues you were having?
We've been using a cheapo £10 tesco or argos one for the past few years. It toasts..
I used Dualit in various places, it does as good or bad a job, can't tell the difference.
I love the Dualit idea, but in the end can't justify the price, not for this particular kitchen item.
Every few years I have to shake out the bread remains and that's about all maintenance it gets.
Works like a charm and the outcome is very predictable.
Granted, I only use it for sliced toast bread. But I'm happy with the results.
My second biggest issue is related to the same mechanism: the "pop" is impotent and does nothing to eject what's being toasted. The most I can hope for is that I can manually push the lever up.
The next biggest issue is with heating element distance. If there's anything that is wider than a slice of wonder bread it's going to get sizzled by the heating element. In the worst cases it causes smoke to be emitted for several runs afterwards.
Quite annoying…
Even with Dualit, I would still only purchase from a professional catering retailer. Just in case, there’s any differences, and the fact that purchasing from a professional catering retailer, implies a greater level of longevity, if it ever did breakdown - for potential small claims court, reasons, in the future.
Regardless, Dualit also pretty much make every part of their toasters replaceable, for this exact reason. Hence why I think it’s one of the only decent toasters, out there!
The heating elements should be replaceable!
(Ok, fair, that's only $2,500)