I'll be the first admit I don't have a ton of respect for the "product owner" role which has morphed largely into Tom Smykowski from Office Space[0] but the places I've seen them be actually effective and net positives for an organization are where they have the reach and authority to demand things like this be fixed, regardless of what department is "in charge." IMO a product owner who doesn't do this is refusing to do one of the few useful product owner roles.
[0] https://www.imdb.com/title/tt0151804/characters/nm0726223
The profit margins on selling products are abysmal for e-commerce. The profit margins on ads are amazing.
If I use my product and hate it, I make it better. Knowing they some other department sucks for years is no good.
I think all this boils down to companies not really giving a flip.